/* Destek Masasi - halka acik sayfalar (/destek ...).
   Marka tokenlari gto-homepage.css :root'tan gelir (--ink/--navy/--accent/--paper/--line/--radius).
   AGENTS.md Global UI Design Rule: jenerik "borderli kart" ve dekoratif
   border-left/top kullanilmaz; ayrisma zemin tonu, bosluk ve tipografiyle
   yapilir. Border yalniz form alani, buton, focus ve ayrac gibi islevsel
   sinirlarda kullanilir. */

.ticket-page {
  --ticket-soft: #f0f2ff;
  --ticket-ok: #1f8a4c;
  --ticket-ok-soft: #edf8f1;
  --ticket-error: #b42318;
  --ticket-error-soft: #fdecea;
  padding: 0 0 76px;
  background: var(--paper);
}

.ticket-page .content-shell { max-width: var(--container); }
.ticket-shell { max-width: 900px; }
.ticket-shell--narrow { max-width: 620px; }

/* Giris ekrani: iki secenek yan yana, kutu icine alinmadan zemin tonuyla ayrisir. */
.ticket-entry {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 2px;
  overflow: hidden;
  border-radius: var(--radius);
  background: var(--line);
}

.ticket-entry__option {
  min-width: 0;
  padding: 32px 30px 34px;
  background: var(--white);
}

.ticket-entry__step {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  margin-bottom: 16px;
  border-radius: 50%;
  color: var(--navy);
  background: var(--ticket-soft);
}

.ticket-entry__step svg { width: 21px; height: 21px; }

.ticket-entry__option h2 {
  margin: 0 0 10px;
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: 21px;
  letter-spacing: -0.035em;
}

.ticket-entry__option p {
  margin: 0 0 20px;
  max-width: 42ch;
  color: var(--muted);
  font-size: 15px;
  line-height: 1.6;
}

.ticket-entry__hint {
  margin: 24px 0 0;
  color: var(--muted);
  font-size: 14px;
}

.ticket-entry__hint .text-link { margin-left: 6px; }

/* Bildirim ve hata yuzeyleri */
.ticket-notice,
.ticket-created {
  display: flex;
  gap: 12px;
  margin: 0 0 24px;
  padding: 16px 18px;
  border-radius: var(--radius);
  color: #14603a;
  background: var(--ticket-ok-soft);
  font-size: 15px;
}

.ticket-notice { align-items: center; }
.ticket-notice svg,
.ticket-created svg { flex: 0 0 auto; width: 20px; height: 20px; color: var(--ticket-ok); }
.ticket-created strong { display: block; font-family: 'Plus Jakarta Sans', sans-serif; font-size: 17px; }
.ticket-created p { margin: 6px 0 12px; color: #1c5c3e; font-size: 14px; line-height: 1.55; }

.ticket-created__code {
  display: inline-block;
  padding: 8px 14px;
  border-radius: var(--radius);
  background: var(--white);
  color: var(--ink);
  font-size: 19px;
  font-weight: 700;
  letter-spacing: 0.16em;
}

.ticket-errors {
  display: grid;
  gap: 6px;
  margin: 0 0 24px;
  padding: 16px 18px;
  border-radius: var(--radius);
  color: var(--ticket-error);
  background: var(--ticket-error-soft);
  font-size: 14px;
}

.ticket-errors strong { font-family: 'Plus Jakarta Sans', sans-serif; font-size: 15px; }

.ticket-empty {
  margin: 0;
  padding: 40px 24px;
  border-radius: var(--radius);
  background: var(--white);
  color: var(--muted);
  text-align: center;
}

/* Formlar */
.ticket-form {
  padding: 30px 30px 34px;
  border-radius: var(--radius);
  background: var(--white);
}

.ticket-form__grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px 22px;
}

.ticket-form .field { display: grid; gap: 7px; min-width: 0; }
.ticket-form .field--full { grid-column: 1 / -1; }

.ticket-form label {
  color: var(--ink);
  font-size: 14px;
  font-weight: 700;
}

.ticket-form label span { color: var(--accent); }

.ticket-form input[type="text"],
.ticket-form input[type="email"],
.ticket-form input:not([type]),
.ticket-form select,
.ticket-form textarea {
  width: 100%;
  padding: 11px 13px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--white);
  color: var(--ink);
  font: inherit;
  font-size: 15px;
}

.ticket-form textarea { min-height: 150px; resize: vertical; }

.ticket-form input:focus-visible,
.ticket-form select:focus-visible,
.ticket-form textarea:focus-visible {
  outline: 3px solid rgba(60, 73, 152, 0.22);
  outline-offset: 1px;
  border-color: var(--navy);
}

.ticket-form input[type="file"] {
  width: 100%;
  padding: 9px 0;
  font-size: 14px;
}

.ticket-form small { color: var(--muted); font-size: 13px; }

.ticket-form--inline {
  display: grid;
  gap: 18px;
  justify-items: start;
}

.ticket-form--inline .field { width: 100%; }

.ticket-consent {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  color: var(--muted);
  font-size: 14px;
  font-weight: 400;
  line-height: 1.55;
}

.ticket-consent input { margin-top: 3px; }
.ticket-consent b { color: var(--accent); }

.ticket-form__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  align-items: center;
  justify-content: space-between;
  margin-top: 4px;
}

.ticket-form__actions span {
  max-width: 46ch;
  color: var(--muted);
  font-size: 13px;
}

/* Honeypot: ekranda ve okuyucuda gorunmez, otomatik doldurmayi yakalar. */
.ticket-honeypot {
  position: absolute;
  left: -9999px;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

/* Talep detayi */
.ticket-title {
  margin: 0 0 18px;
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: clamp(24px, 3vw, 34px);
  line-height: 1.2;
  letter-spacing: -0.04em;
}

.ticket-meta {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 2px;
  overflow: hidden;
  margin: 0 0 28px;
  border-radius: var(--radius);
  background: var(--line);
}

.ticket-meta > div {
  min-width: 0;
  padding: 14px 16px;
  background: var(--white);
}

.ticket-meta dt {
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.ticket-meta dd {
  margin: 0;
  color: var(--ink);
  font-size: 15px;
  font-weight: 600;
  overflow-wrap: anywhere;
}

.ticket-meta code {
  font-size: 15px;
  font-weight: 700;
  letter-spacing: 0.12em;
}

.ticket-thread {
  display: grid;
  gap: 2px;
  overflow: hidden;
  margin: 0 0 30px;
  padding: 0;
  border-radius: var(--radius);
  background: var(--line);
  list-style: none;
}

.ticket-thread__item { padding: 22px 24px 24px; }
.ticket-thread__item--customer { background: var(--white); }
/* Personel yaniti zemin tonuyla ayrisir; vurgu cizgisi kullanilmaz. */
.ticket-thread__item--staff { background: var(--ticket-soft); }

.ticket-thread__head {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: baseline;
  justify-content: space-between;
  margin-bottom: 10px;
}

.ticket-thread__head strong {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: 15px;
}

.ticket-thread__head time { color: var(--muted); font-size: 13px; }

.ticket-thread__body {
  color: var(--ink);
  font-size: 15px;
  line-height: 1.68;
  overflow-wrap: anywhere;
}

.ticket-files {
  display: grid;
  gap: 6px;
  margin: 16px 0 0;
  padding: 0;
  list-style: none;
}

.ticket-files a {
  display: inline-flex;
  gap: 8px;
  align-items: center;
  padding: 8px 12px;
  border-radius: var(--radius);
  background: rgba(60, 73, 152, 0.07);
  color: var(--navy);
  font-size: 14px;
  font-weight: 600;
}

.ticket-files a:hover { background: rgba(60, 73, 152, 0.13); }
.ticket-files svg { width: 16px; height: 16px; }
.ticket-files b { color: var(--muted); font-weight: 600; font-size: 12px; }

.ticket-reply h2 {
  margin: 0 0 14px;
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: 20px;
  letter-spacing: -0.035em;
}

.ticket-reply__closed {
  margin: 0 0 14px;
  padding: 12px 16px;
  border-radius: var(--radius);
  background: #fff7e8;
  color: #7a4b06;
  font-size: 14px;
}

.ticket-reply .ticket-form { display: grid; gap: 18px; }

@media (max-width: 860px) {
  .ticket-entry { grid-template-columns: minmax(0, 1fr); }
  .ticket-form__grid { grid-template-columns: minmax(0, 1fr); }
  .ticket-form { padding: 24px 20px 26px; }
  .ticket-entry__option { padding: 26px 22px 28px; }
  .ticket-thread__item { padding: 18px 18px 20px; }
  .ticket-form__actions { justify-content: flex-start; }
  .ticket-form__actions .button { width: 100%; }
}